My family and I are so grateful for Powertrain: Mr. Al, Mr. Lee and the amazing receptionist. We were headed to Baltimore to catch a flight for a family vacation to Mexico when we had major car trouble. Being that we lived over 3 hours away and it being after 5 pm, we were worried, tired, and on the verge of tears. We googled mechanics close by and Powertrain was our #1 option. We called them and was told to bring the vehicle in despite the fact that they closed in about 45 minutes. This company went above and beyond to help my family. My three children were greeted with hot chocolate, and we had the immediate feeling of relief. We were shown empathy and compassion. Repairs didn't cost us a fortune. Thank goodness. Two hours later we were on our way. Woohoo! Al could have easily turned us down, charged us a daily storage rate for our vehicle while we caught our flight, and charged us out the roof for repairs to take advantage of this situation. People are put in our lives for a reason, and Mr. Al and his team showed my family there is good in the world and taught my kids a valuable lesson to lookout for others, have faith, and not always think of ourselves. This company is ran with honesty and integrity, and it definitely showed that day. We really can't say enough about Powertrain...and we made our flight!!!! Thank you!
-Stacy G.
