Took my mother's car as she needed a new transmission, The people at Powertrain replaced her transmission with a used transmission, worked to reprogram her on board computer. In addition even though transmission was working well the computer was showing additional electrical issues. The people at Powertrain corrected the issue at no cost to myself and even found they overcharged me and gave me a credit back to my credit card. This is my second time going to Powertrain for a used transmission which is why I had no problem going back a second time.
Our SUV malfunctioned while we were out of town. There were many auto shops that did not work on Mercedes Benz. Allen at Powertrain was able to fix the SUV in one day! The car rides great. I was able to travel back home to make it to work on time. We appreciate you and your staff. Thanks.
I got my transmission replaced here for half the price as Honda said they would do for. Honda wasn't offering any sort of warranty either, which is just insane. Powertrain offered me a 6 month warranty, and it has actually been 6 months now and I haven't had any transmission issues! Jennifer was also super comforting as she knew I was stressed out about this, and she knew her stuff, too! I would definitely go back here if I had to...but let's hope I don't! :)
We were heading home to NC after Hurricane Florence, and we got a flat. A good samaritan told us about them and we went to get it taken care of. The refered us to Goodyear "tire" and auto service repair literaly right next door and they wouldn't patch our "tire" makes no sense. Well we told the service representative, she was like she knows they do it and she told us that we will help. So, they patched us and it was cheap. These guys only had one tech and they were busy, but as promptly as possible got us plugged bless their hearts for such short notice and fast service. I would give more stars, but they only allow 5. Thank you guys.
My family and I are so grateful for Powertrain: Mr. Al, Mr. Lee and the amazing receptionist. We were headed to Baltimore to catch a flight for a family vacation to Mexico when we had major car trouble. Being that we lived over 3 hours away and it being after 5 pm, we were worried, tired, and on the verge of tears. We googled mechanics close by and Powertrain was our #1 option. We called them and was told to bring the vehicle in despite the fact that they closed in about 45 minutes. This company went above and beyond to help my family. My three children were greeted with hot chocolate, and we had the immediate feeling of relief. We were shown empathy and compassion. Repairs didn't cost us a fortune. Thank goodness. Two hours later we were on our way. Woohoo! Al could have easily turned us down, charged us a daily storage rate for our vehicle while we caught our flight, and charged us out the roof for repairs to take advantage of this situation. People are put in our lives for a reason, and Mr. Al and his team showed my family there is good in the world and taught my kids a valuable lesson to lookout for others, have faith, and not always think of ourselves. This company is ran with honesty and integrity, and it definitely showed that day. We really can't say enough about Powertrain...and we made our flight!!!! Thank you!
I encountered a really strange problem with my air conditioning in my 2010 Honda Civic. It wasn't cooling or would cool some and then stop after. The pipes would freeze too. I had only been going to Powertrain for just a couple of months and for small repairs so I was not really sure about using their services. Al, Jennifer and his team were so professional in delivering great customer service, very reasonable pricing, trustworthiness, and a commitment to getting the results needed at all costs. They also treat you like family and are very responsive to your needs. I highly recommend this stellar auto shop!